Table 5 Summary of Systems Approach

Activity / Measure Steps Required Benefits Implications
Optimize Modal Mix
  • Spell out the role of all modes
  • Identify the areas to be served by buses
  • Duplication avoided
  • Missing links identified
  • All modes perform optimally
  • All modes perform a role as per the common mobility plan
Integrate All Modes
  • Rationalising and rescheduling of existing routes
  • Better utilization of assets
  • With the same fleet better services could be provided
Optimize Road Space
  • Banning parking of vehicles on roads.
  • Removing encroachments
  • Earmarking lanes for public transport
  • Permitting access in congested areas only by public transport
  • Improved accessibility to public transport.
  • Improved commercial speeds.
  • Reduction in number of accidents
  • Enforcement mechanisms would be required
  • Resistance from some quarters would have to be overcome
Improve Bus Services
  • More buses to be introduced and higher service level
  • Coverage of the transport system would increase
  • Overloading of buses would reduce thereby increasing comfort levels
  • Capital investments required
  • Livelihood of small operators needs to be considered
Consider Best Bus Design
  • Seek modern buses with improved accessibility and features that allow all sections of society to use them
  • Increased patronage
  • Reduction in accidents
  • The capital cost of buses increases, but through proper planning this could be offset by increased patronage.
Consider Fare System
  • Consider alternative fare structures and select most suitable
  • Lobby government to implement recommendation
  • Maximisation of revenue and profit
  • Optimisation of bus operations
  • Reduction in fare evasion
  • Provide benefits to certain social groups
  • Fare setting of public services has implications for small private operators
Empower the Public Transport User
  • Institutionalizing consultation mechanisms with citizens.
  • Install an effective procedure to address grievances
  • Consumer feedback would lead to improvement in quality of service
  • Greater consumer satisfaction and hence increased patronage
  • This task needs to be undertaken carefully with an effective consultation process
Enforce Regulations Effectively
  • The enforcement agencies to take strict enforcement measures
  • This would lead to better utilization of road space.
  • It would provide a level playing field for all the service providers
  • This would require intensive consultation with the enforcement agencies
Improve Internal Efficiency of the System
  • Personnel efficiency within the organization to be improved.
  • Better operational practices to be evolved
  • Bus services would be improved both qualitatively and quantitatively
  • This move may encounter resistance from the personnel of the organization.
Use Information Technology
  • Identifying processes which lend themselves to Information Technology
  • Re-engineer the processes in order to make them computer friendly
  • Operating cost reduced
  • Better planning of routes and also help in exercising better control
  • There may be opposition from staff for fear of displacement
  • It is necessary to re-engineer the processes before any attempt is made to computerize them
Increase Non Traffic Revenue
  • Tapping the real estate potential of property.
  • Focusing on advertising Revenue
  • Working with dedicated clients
  • Additional revenue at virtually no extra cost
  • The revenue generation models should be carefully planned.
  • There are legal problems associated with such measures which need to be addressed properly
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